Payment & Refund Policy

Billing & Renewal

Automatic Renewal

• Subscriptions automatically renew at the end of each billing cycle
• Monthly plans renew monthly on the same date
• Yearly plans renew annually on the subscription start date
• We will charge your payment method on file for renewal

Billing Notifications

• Receipt sent immediately after successful payment
• Failed payment notifications with retry instructions
• Account status updates for payment issues

Failed Payments

• Multiple retry attempts with your payment method
• Account access maintained during grace period
• Account suspended if payment cannot be processed after grace period

Plan Changes & Cancellation

Upgrading Plans

• Upgrade anytime from Free to Pro plan
• Pro features available immediately upon upgrade
• Pro-rated billing for mid-cycle upgrades
• No interruption to service during upgrade

Downgrading Plans

• Downgrade from Pro to Free plan anytime
• Changes take effect at the end of current billing cycle
• No refunds for partial months when downgrading
• Access to Pro features continues until billing cycle ends

Cancellation

• Cancel subscription anytime through account settings
• Service continues until the end of current billing period
• No additional charges after cancellation
• Account reverts to Free plan after paid period ends

Refund Policy

General Refund Policy

We want you to be completely satisfied with byliner.ai. If you're not happy with our service, we offer the following refund options:

• 30-Day Money-Back Guarantee: Full refund for first-time Pro subscribers within 30 days
• Service Issues: Refunds for significant service disruptions or technical problems
• Billing Errors: Refunds for duplicate charges or billing mistakes

Refund Eligibility

• First-time Pro subscribers only (one refund per customer)
• Request must be made within 30 days of first payment
• Account must be in good standing
• No refunds for partial months or plan downgrades

Non-Refundable Situations

• Subscriptions cancelled after 30 days
• Plan downgrades or changes
• Violation of Terms of Service
• Excessive usage or abuse of service

Taxes & Additional Fees

Sales Tax

• Sales tax applied based on your billing address
• Rates vary by state and local jurisdiction
• Tax amounts clearly displayed before payment
• Tax-exempt organizations may qualify for exemption

International Fees

• Currency conversion fees may apply for non-USD payments
• International transaction fees from your bank or card issuer
• All prices displayed in USD regardless of location

Dispute Resolution

Payment Disputes

If you believe there's an error in your billing or you have concerns about a charge:

• Contact our support team within 60 days of the charge
• Provide detailed information about the dispute
• We will investigate and respond within 5 business days
• If we cannot resolve, we may suggest mediation or arbitration

Chargebacks

• We strongly discourage chargebacks without prior communication
• Chargebacks may result in account suspension
• Contact us first to resolve any billing issues
• We're committed to fair resolution of all disputes

Contact & Support

Billing Support

• Email: billing@byliner.ai
• Response time: Within 24 hours during business days
• Include your account email and transaction details
• We can help with plan changes, cancellations, and refunds

Account Management

• Manage subscriptions through your account dashboard
• Update payment methods and billing information
• View billing history and download receipts
• Cancel or modify plans anytime

Policy Updates

We may update this Payment & Refund Policy from time to time. Changes will be effective immediately upon posting to our website. We will notify you of any material changes via email at least 30 days before they take effect.

Your continued use of byliner.ai after any changes constitutes acceptance of the updated policy.